Work Experience

Product Owner

Hyland Software, Inc.
Westlake OH | December 2017 - Present

As Product Owner of Hyland's Revenue Cycle Management solutions, I oversee product feature requests and enhancements. I work with stakeholders, both internal and external, to determine key features for the product. I work with R&D to set sprint tasks in an agile development environment.

Senior Technical Consultant

Hyland Software, Inc.

Westlake OH | January 2014 - December 2017

My position as a technical consultant for Hyland's Global Healthcare Services division specializes in revenue cycle management for hospitals and other healthcare organizations. Helping these organizations manage and automate their EDI and paper EOB payment posting, denials management and root cause analysis, treasury reconciliation, and paper and EDI claims management as it relates to managed care. I also have experience generating analytics and reports to help these organizations track their data and streamline their solution. Solving these problems and customizing a solution for the organization within project budget and time. Creating documentation and training clients on their unique solution. Our software integrates with financial systems from a variety of vendors and I have experience with McKesson, Epic, Siemens, and Cerner.

IT End User Support

Kent State University Police Department

Kent OH | August 2018 - December 2013


B.B.A. — Computer Information Systems

Kent State University

Kent OH | December 2013